GENERAL INFO

SHIPMENT
STANDARD SHIPPING ON DOMESTIC ORDERS - PLEASE ALLOW UP TO 3 DAYS FOR YOUR ORDER TO PROCESS AND 5-7 DAYS TO SHIP.

DEPENDING ON THE DESTINATION COUNTRY INTERNATIONAL ORDERS CAN TAKE BETWEEN 4 TO 14 DAYS TO DELIVER.


CHANGING SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE SHIPPING ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.


SHIPPING FEES
SHIPPING FEES ARE NON-REFUNDABLE. THE ORIGINAL SHIPPING FEE WILL BE DEDUCTED FROM YOUR REFUND.

 

AM I ABLE TO CANCEL MY ORDER?
ONCE AN ORDER IS PROCESSED WE CANNOT CANCEL OR MODIFY A SHIPMENT.

 

HOW CAN I TRACK MY ORDER?
ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION. 


FINAL SALE
ALL ITEMS THAT ARE OF A LIMITED RELEASE OR SALE ITEMS ARE CONSIDERED FINAL SALE AND CANNOT BE ALTERED.

RETURNS

WHAT IS THE RETURN POLICY?
RETURNS WILL BE ACCEPTED WITHIN 30 DAYS OF DELIVERY. RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT, UNWORN, UNDAMAGED, SALABLE WITH ORIGINAL TAGS AND PACKAGING. RETURNED MERCHANDISE WILL BE SHIPPED BACK AT YOUR EXPENSE AND IS SUBJECT TO A 10% RESTOCKING FEE. 

LIMITED RELEASE OR MARKED-DOWN SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS. 

 

TO REQUEST A RETURN

GO TO ZAPHOIS.COM
 

FOLLOW THE STEPS IN THE PORTAL TO REQUEST YOUR RETURN. ONCE YOUR RETURN HAS BEEN CREATED, YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL AND YOU MAY DROP YOUR PACKAGE AT ANY UPS LOCATION.

 

WHAT IS THE REFUND POLICY?
ONCE YOUR RETURN HAS BEEN PROCESSED, YOU WILL BE REFUNDED THE FULL AMOUNT, MINUS SHIPPING + RESTOCKING FEE OF 10%. REFUNDS TAKE 7-10 DAYS TO PROCESS DEPENDING ON YOUR BANK.